Airport Ticketing Office
Customer Service at Geneva Airport Ticketing office
GVA Travel Services provides ticketing and customer service in its Geneva airport office for passengers, airlines and other transportation companies who has no own office setup.
Our multilingual, well-trained ticketing and customer service agents are welcome our contracted airlines’ passengers at airport ticketing Office 7 days a week all year around to meet the customers’ requirements by considering their needs.
Ticketing and Customer Service Agents will be available to provide airlines products and/or procedure as well as to accommodate Irregular Operations requirements.
Among others, we provide the following services for and on behalf of the airlines we represent:
Daily operations
- Sales of new tickets
- Rebooking passengers who have missed flight or for voluntary reissue
- Handle excess baggage cases
- Issue of MCO and EMD for miscellaneous services fee (UMNR, BIKE, SPEQ, PETC…)
Accommodate Irregular Operations requirements
- Involuntary Reissue Tickets for alternate transportation arrangements
- Issue and handle Flight Interruption Manifest FIM
- Issue vouchers for DBC/DGC in case of default in transportation
- Provide refund of Carrier’s documents issued at Agent’s Ticket desk
Administrative tasks
- Take physical inventory control of Carrier’s Transportation documents and maintain records
- Report to the Carrier any irregularities
- Cash accounting and inputs